Got questions? We have answers.

Frequently Asked Questions

What is a pre-order deal and how does it work?

We source a product factory-direct, calculate the full landed cost, then post the deal publicly with transparent pricing. You pay a 30-50% deposit to reserve your units. Once minimum order quantity is reached we place the factory order. If the deal does not hit MOQ your deposit is fully refunded within 48 hours.

How long does delivery take after I place a deposit?

Typical lead time is 8-14 weeks from order confirmation to Florida delivery. We provide milestone updates at order placement, production completion, vessel departure, and port clearance. We always build buffer into our stated timelines.

What products are you currently importing?

Our focus categories are outdoor kitchen cabinet systems, workstation sinks, linear shower drains, specialty cabinet hardware, outdoor pizza ovens, and specialty tile. New deals are posted regularly — join our wholesale list to get first access.

Do you offer wholesale accounts for contractors?

Yes. Approved contractors and designers get access to wholesale pricing tiers and early access to deal drops before they go public. Contact us to apply for a wholesale account.

What is the minimum order for a pre-order deal?

Minimums vary by product. Cabinet hardware deals may start at 50-100 units. Sink and outdoor kitchen deals typically require 10-20 units minimum commitment. Each deal post clearly states the MOQ and what happens if it is not reached.

Are your products compliant with US import regulations?

All products are imported through a licensed customs broker with full CBP documentation. For products requiring certification — such as NSF compliance for water-contact fixtures — we verify factory certifications before offering the product. Spec sheets and certification documentation available on request.

Can you source a specific product I need?

Yes. If you have a product you need regularly and cannot find a reliable supplier, contact us with the spec. We will find the factory, run the landed cost, and offer it as a deal if the margin works.

How do I pay my deposit and final balance?

Deposits are collected via GES invoice through our Shopify checkout or direct bank transfer. Final balance is collected prior to delivery. We accept ACH, wire transfer, and major credit cards.